Use This Trick to Find a Missing App Window

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Every so often, we hear from a Mac user with a seemingly impossible problem: a document window in some app is opening somewhere outside of the screen so it’s effectively invisible and they can’t work with it in any way. Just closing (with File > Close) and reopening the window, or quitting and relaunching the app, or even restarting the Mac won’t usually help because the app will reopen the window in the same off-screen position. The solution is to try various commands in the app’s Window menu, such as Tile, Move, or Zoom. (You may need to choose View > Show All Tabs to get the tab-related commands.) What’s there will vary by app, but with luck, one of them will bring your errant window back on screen.

(Featured image by Jeff Hendricks on Unsplash)

Rearrange Icons on Your iPhone or iPad Home Screens More Easily

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If you have lots of apps on your iPhone or iPad, rearranging their icons on your Home screens by dragging from page to page is tedious. Although the new App Library promised for iOS 14 later this year will help you find apps, rearranging them will still be a manual process. To make organizing your Home screens easier, try using the Dock as a temporary shelf. Touch and hold on any icon and then tap Edit Home Screen (or just start dragging) to start all the icons wiggling. Then, navigate to your rightmost Home screen and drag one icon off the Dock temporarily. Now, for other icons you want to move between screens, drag the icon to the Dock, swipe quickly to view the desired screen, and then drag the icon off the Dock into the position you want. When you’re done, put your original Dock icon back and swipe up (on Face ID devices) or press the Home button (on Touch ID devices) to stop the icons from wiggling.

(Featured image by GEORGE DESIPRIS from Pexels)

Three Connectivity Problems Remote Workers Are Having During the Pandemic

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The pandemic has forced large numbers of those who are still employed—nearly half the American workforce, by some estimates—to work from home. And while that has actually improved productivity for many people, partly due to eliminating time-consuming commutes, remote work comes with its own challenges. Here are three of the top problems we’ve been helping our clients solve. Get in touch if you’re suffering from these or other tech issues that are preventing you from working as effectively as you would in your office.

Perhaps unsurprisingly, all these issues revolve around connectivity, which can make them difficult to troubleshoot. For the average user, the problem might seem to be video calls dropping out or email not working reliably, when the real culprit is an overloaded AirPort Express Wi-Fi gateway or a too-slow Internet connection.

Weak Wi-Fi

When we set up an office Wi-Fi network, we use commercial-quality gear, map out necessary coverage to avoid dead zones, and spec out the number of access points to support the number of expected devices that will be connecting. Needless to say, home Wi-Fi networks generally lack that attention to detail, and many people rely on the substandard Wi-Fi capabilities built into ISP-provided cable modems.

In the short term, you may be able to fix the problems by restarting your Wi-Fi router, updating its firmware, eliminating interference from a baby monitor or cordless phone, switching to an open Wi-Fi channel, using the 5 GHz frequency instead of 2.4 GHz, or relocating the access point to a more central location.

A more comprehensive fix often involves buying new Wi-Fi networking gear that supports the latest and fastest standards and provides broader coverage to more devices. A new Wi-Fi router such as the highly rated TP-Link Archer 7 or Archer 20 might cost $100–$200, or if you need coverage of a larger space, a mesh system like Eero or Netgear’s Orbi lets you add additional “beacons” or “satellites” to extend range without adding Ethernet cable or fussing with complex networking setups.

Slow Internet

Generally speaking, Wi-Fi networks have a lot more bandwidth than Internet connections—think of them as bigger pipes that can carry a lot more water. So if you’re frustrated by fuzzy video calls or large downloads taking forever, the problem may be with your Internet connection. Whenever you experience such problems, go to speedtest.net and compare your current download and upload speeds against what your ISP has promised.

Some solutions to poor Internet performance are simple. Most important is to make sure nothing else on your network is consuming a lot of bandwidth. For instance, get your kid to stop watching a 4K movie via Netflix when you need to have a Zoom call. The traffic from that movie will fill your pipe, leaving little room for the Zoom call’s data. It can also be worth restarting your cable modem, which may require power cycling it.

Other solutions might involve working with your ISP to check the wiring to your house—a slightly damaged cable can cause sporadic performance problems that are tricky to track down. The ISP can also tell you if your cable or DSL modem is current and working properly, and if not, a replacement might restore full speed. Or you may just have an old modem—ISPs usually wait for you to ask before swapping for a newer, better one.

Of course, all this assumes your Internet plan provides sufficient downstream and upstream bandwidth (the latter of which is necessary for high-quality audio and video calls). You may simply need to spend more money on faster speeds, which in turn may require a new modem or even new cabling.

VPN Connectivity

Generally speaking, we’re fans of virtual private networks (VPNs) because they provide traveling and homebound users secure access to servers and other network resources located behind a properly protected office network. However, with the pandemic forcing so many people to work remotely, some have found VPN access to their office servers to be slow and unreliable.

When the VPN works fine for most people, those who are having trouble can often fix the problems by reinstalling and reconfiguring their VPN software. Never underestimate the utility of a clean start.

For organizations where one person needs much more access to the server than everyone else, sending the server home with that person has helped. For a more general file access solution, others have had good luck trading the server for a cloud-based file sharing service like Box, Dropbox, Google Drive, or Microsoft OneDrive. These services allow multiple members of a workgroup to access the same set of files.

People work on local copies of the files, and changes are synced back to the original (and down to all other copies) on every save. Because you’re working on a local copy of the file, there are no performance issues. On the downside, it’s possible for two people to modify the same file at the same time, causing a conflict.

To reduce the likelihood of conflicts, try establishing a policy whereby people work on a file only after moving it into a Checked Out folder and appending their initials to the filename. That way, everyone else knows they shouldn’t open the file and who has it. When that person is done, they move the file back out of the Checked Out folder and remove their initials—in essence, checking it back in.

At the end of the day, many of us are feeling our way into the best ways to stay productive while working from home. Although these issues are the most common we’ve seen, the solutions tend to be highly specific to each user’s situation. Good luck navigating these new waters, and feel free to get in touch if you need help.

(Featured image by Lorenzo Cafaro from Pixabay)

What We Can Expect from macOS 11.0 Big Sur, iOS 14, iPadOS 14, and watchOS 7

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Every year at its Worldwide Developer Conference, Apple lays out its roadmap for the next releases of each of its operating systems. The COVID-19 pandemic forced Apple to record its keynote presentation ahead of time rather than having it live, but the company doesn’t seem to have tempered its ambitions for macOS 11.0 Big Sur, iOS 14, iPadOS 14, and watchOS 7.

Apple never promises ship dates this early in the process, but it’s a good bet that we’ll see these operating system updates in September or October, given past release dates.

Here’s what to look forward to!

macOS 11.0 Big Sur

Yes, you read that right—the macOS version number finally goes to 11, and it’s named after the Big Sur region of California. Its changes fall into three main categories: design, updates to essential apps, and support for Apple silicon (see our other article about that).

Apple says that macOS 11.0 Big Sur embodies the biggest change in design since the release of Mac OS X in 2001. It still looks familiar but changes nearly every aspect of the visual interface. Window frames are gone, title bars have shrunk and been joined by icon-focused toolbars, and visual complexity has been reduced. Windows and icons are both more rounded than before, and the Dock now sits slightly above the bottom of the screen, much like in iPadOS.

Big Sur also gains a Control Center along the lines of the one in iOS and watchOS, with the twist that you can pin your most-used controls to the top of the menu bar. Apple also revamped Notification Center with features from iOS, making notifications more interactive, grouping them by thread or app, and letting you do more with widgets.

Apple rewrote all its apps to ensure that they’d run natively on Macs with Apple silicon, but some received more substantial changes as well. Messages allows threading in group conversations, lets you @mention people like in Slack or Twitter, and allows you to pin conversations to the top of your list.

Safari exposes more of its privacy-protecting features, allowing you to view a privacy report that shows trackers blocked in the last 30 days, warns you if your account passwords may have been compromised in a data breach, and can translate pages from a number of languages.

Maps provides cycling directions, can include charging stations when routing electric car owners, and provides Apple Guides with travel suggestions. Many other apps, including Photos, Music, Podcasts, Reminders, and Voice Memos receive smaller enhancements.

Remember that new Macs with Apple silicon will require Big Sur, both to support the new Apple processors and for its Rosetta 2 translation environment that makes it possible to run existing Intel-based apps on Macs that lack Intel processors.

macOS 11.0 Big Sur officially supports the following Macs. A few Catalina-capable models from 2012 and 2013 have been dropped.

  • MacBook (early 2015 and later)
  • MacBook Air (mid 2013 and later)
  • MacBook Pro (mid 2013 and later)
  • Mac mini (2014 and later)
  • iMac (2014 and later)
  • iMac Pro (2017 and later)
  • Mac Pro (2013 and later)

iOS 14

Just as macOS Big Sur is the most significant design refresh since Mac OS X, iOS 14 brings a huge change to the look and feel of iOS, thanks to a revamped Home screen. Apple has finally acknowledged that most people know what’s on the first Home screen page and maybe the second, and everything after that is a jumbled mess.

To address that problem, iOS 14 introduces the App Library, which is the rightmost Home screen page. It collects all your apps (below left). It groups apps by Suggestions, Recently Added, and curated categories like Creativity, Entertainment, and Social. Inside each group, all your apps appear alphabetically for easy access. With the App Library, it’s easy to add apps to the Home screen and remove Home screen pages you don’t need anymore.

Even more radical is how iOS 14 lets you break widgets out of Today view and embed them on the Home screen in a variety of sizes (above right). No more opening a weather app just to see the temperature—a widget can give you a quick overview of the conditions and forecast. Or a stock widget can show you just how much AAPL has gone up since the announcement.

You’ll also notice instantly that Siri no longer takes over the entire screen, instead showing you an icon that indicates it’s listening and putting the results in panels on top of whatever app you’re using (below left). Similarly, call notifications will be presented as a standard notification banner rather than obscuring the app you were using (below right). Voice dictation now happens on the device, which should improve responsiveness and privacy. Siri can do translations now, and a new Translate app makes it possible to have a conversation with someone in an unfamiliar language.

Needless to say, there are many other smaller changes. Both Messages and Maps gain the features mentioned previously for macOS. New “App Clips” let you use a tiny bit of an app without installing the whole thing, which is ideal for renting a scooter without having its app, for instance. For those who watch video on an iPhone, iOS 14 now supports picture-in-picture. And for some people, the most welcome change will be the option to specify your own default Web and email apps.

iOS 14 works with the iPhone 6s and first-generation iPhone SE and later, and with the seventh-generation iPod touch.

iPadOS 14

As you’d expect, iPadOS 14 gains all the iOS 14 changes. But Apple has also spent some time making iPadOS work more like macOS, redesigning and adding sidebars to many apps, putting toolbars at the top of the screen, and adding pull-down menus to apps like Files. Apple also overhauled the iPadOS search experience, trading the previous full screen look for a simple gray bar that—you guessed it—looks a lot like the macOS Spotlight search interface.

The other massive change for iPadOS is Scribble, Apple’s marketing name for its new handwriting recognition feature. Anywhere you can enter text, you’ll be able to write with your Apple Pencil and have your writing converted to typed text (in English or Chinese, at least). All transcription happens on the device for performance and privacy reasons. You can also select handwritten words by circling them, scratch words to delete them, touch and hold between words to add a space, and more.

In Notes and other apps that support handwriting, you’ll be able to select words or sentences with double and triple taps. A shortcut palette lets you perform common actions without using the onscreen keyboard, including Copy As Text, which lets you copy handwritten text and paste as typed text. Other Apple Pencil gestures include dragging to select and adding or deleting space between sentences or paragraphs. Finally, shape recognition lets you sketch a rough shape and have it automatically converted to a perfectly drawn version.

iPadOS 14 works with the fifth-generation iPad and later, the iPad Air 2 and later, the iPad mini 4 and later, and all models of the iPad Pro.

watchOS 7

Unsurprisingly, watchOS 7 doesn’t deliver as major changes as in Apple’s other operating systems—there simply isn’t room to do as much. Nonetheless, it offers some nice enhancements, starting with new watch faces. For instance, Chronograph Pro has a tachymeter with room for customization, and X‑Large lets you show a single rich complication. You can also add multiple complications from the same app to a face. Once you’ve created the perfect face, you can share it with friends by texting it, emailing it, or posting a link online.

The most notable change in watchOS 7, though, is sleep tracking. Wear your Apple Watch while you sleep, and it will automatically go into sleep mode, turning on Do Not Disturb and preventing the screen from lighting up (but a tap shows a dim time display). watchOS 7 then uses the Apple Watch’s accelerometer to detect sleep states and reports on them when it wakes you up in the morning, either with gentle sounds or taps on your wrist. It will even ask you to charge your Apple Watch before bed if it needs more juice to get through the night, and prompts you to put it on the charger when you wake up so it can get through the day.

The most timely addition to watchOS is handwashing detection and encouragement. When the Apple Watch’s motion sensors and microphone detect that you’re washing your hands, it starts a 20-second timer and encourages you to keep washing through to the end. Plus, when you arrive home after being out, the Apple Watch reminds you to wash your hands. Stay safe out there!

To acknowledge the level that people use the Apple Watch for fitness, Apple has renamed the Activity app to Fitness and added additional workouts for core training, functional strength training, and dance. Plus, you can now use Maps to get on-wrist cycling directions. Siri can translate into ten languages, and watchOS 7 now does on-device dictation for faster and more reliable requests.

watchOS 7 requires at least an iPhone 6s running iOS 14 and an Apple Watch Series 3 or later.

(Featured image by Apple)

 

Macs Switching from Intel Chips to Apple Silicon—Answers to Your Questions

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At Apple’s Worldwide Developer Conference keynote, the company dropped a bombshell: in the future, Macs will no longer be powered by Intel chips but will instead rely on custom-designed Apple chips. As surprising as this is, the company has made such massive transitions twice before: first in 1994 with the move from Motorola’s 68000 chips to IBM’s PowerPC platform, and again in 2006 with the jump to processors from Intel. Here are answers to the main questions we’ve been hearing.

What is “Apple silicon”?

For many years now, Apple has created its own chips to power the iPhone, iPad, iPod touch, and Apple TV. These chips, the A series, are based on a platform called ARM, though Apple took pains to avoid saying that during the keynote. Of all Apple’s products, only the Mac continues to use processors from Intel.

Apple said it would be creating chips specifically to power Macs, although they’ll be part of the same chip family used in iOS devices. That makes sense since macOS and iOS share a great deal of code under the hood.

Why is Apple making this transition?

There are three main reasons:

  • Performance: With its ARM-based A series of chips, Apple has achieved high levels of performance per watt. When chips run faster, they consume a lot more power, which cuts into battery life and produces a lot of heat. By creating its own chips, Apple can tweak the designs to the sweet spot of performance and power consumption for any given Mac—laptops trade processing power for longer battery life, whereas desktops have fewer tradeoffs. Plus, Apple can build special technologies, like advanced power management and high-performance video editing, into its chips to enhance those capabilities in macOS.
  • Profit: Apple didn’t mention this in the keynote, but it’s a big deal. Intel processors have high profit margins, and Apple would prefer to keep that money instead of paying it to Intel.
  • Control: Apple CEO Tim Cook has famously said, “We believe that we need to own and control the primary technologies behind the products we make.” With Apple making its own chips, its product roadmaps are within its control, rather than being subject to Intel’s schedule, capabilities, and whims.

When will the first Macs with Apple silicon appear?

Apple said that we’d see the first Mac with Apple silicon by the end of 2020. If past performance is any indication, expect it in December.

The company did not say what type of Mac it would be, although the Developer Transition Kit hardware that developers can rent from Apple is a Mac mini with the same A12Z chip that runs the latest iPad Pro models. Other likely possibilities include the MacBook Air, MacBook Pro, and iMac.

Is it better to wait for Macs with Apple silicon or buy Intel-based Macs while I can?

There are two schools of thought here. Some recommend buying the first models that appear after a major chip change because Macs with the previous chips may have a shorter effective lifespan once the transition is complete. Others prefer to buy the last models with the earlier chips under the assumption that the first new Macs might have unanticipated problems.

For the longest lifespan, wait for new Macs with Apple silicon. But if you’re worried that the first models out will have teething pains, invest in the last Intel-based Macs.

How long will Apple keep selling Intel-based Macs?

The company said that it anticipates releasing new Intel-based Macs for roughly 2 years and that it has some exciting new models in the pipeline.

How long will Apple continue to support Intel-based Macs?

Apple didn’t commit to a specific length of time but said it would be releasing new software and supporting Intel-based Macs “for years to come.” In the previous processor transition from PowerPC to Intel, Apple maintained the Rosetta translation environment for over 5 years.

In other words, if you buy an Intel-based Mac today, it should have an effective lifespan of at least 3–5 years. Businesses often refresh their Macs on such a cycle, so that’s not unreasonable.

Will my existing software run on a Mac with Apple silicon?

Happily, yes! Apple announced Rosetta 2, which will ship with macOS before Macs with Apple silicon appear. Rosetta 2 automatically translates existing Intel-based apps and can even dynamically translate apps with just-in-time code. If that all sounds like mumbo-jumbo, don’t worry—Apple said that Rosetta 2 will be completely transparent to the user.

We hope that’s true, but Rosetta 2 will probably work only with 64-bit apps that work in 10.15 Catalina. Old 32-bit apps that don’t run in Catalina are unlikely to be supported, nor will low-level software like kernel extensions. Plus, with translated software, performance is always a question.

Will I have to upgrade my apps for Macs with Apple silicon?

Although existing apps should still run, thanks to Rosetta 2, developers will be recompiling their apps to take advantage of all the capabilities of Apple silicon, so where upgrades are available, you’ll generally want to take advantage of them. Native apps running on Apple silicon should enjoy better performance.

Will I still be able to run Windows software in Boot Camp or a virtualization app?

Maybe. Apple talked about virtualization on Macs with Apple silicon and even showed off Parallels Desktop running Linux (versions of which run on ARM chips) but said nothing about Windows.

There are some ARM-based PCs, including Microsoft’s Surface Pro X, that come with Windows 10 for ARM. So our guess is that Boot Camp is history, but you’ll be able to run Windows 10 for ARM in Parallels Desktop or VMware Fusion. That may be sufficient if your needs are mainstream, but Windows 10 for ARM has a long list of restrictions.

Are there any other advantages to Macs with Apple silicon?

Indeed! Apple said that Macs with Apple silicon would be able to run all iPhone and iPad apps. During the keynote, the company demoed a few such apps running in their own windows on a Mac with Apple silicon. Whether this is game-changing depends on your needs, but given the millions of apps for the iPhone and iPad, it could be compelling.

Is this transition a good move?

Although there will undoubtedly be some bumps along the way, we think it is. Macs with Apple silicon should be faster and have better battery life than comparable Macs with Intel-based chips. It’s possible that Apple will lower prices too, given the savings from not buying expensive chips from Intel. And while the capability to run iPhone and iPad apps won’t float everyone’s boat, it could be useful.

And if nothing else, it’s yet another example of how we live in interesting times.

(Featured image by Apple)