Where to Check macOS, iOS/iPadOS, and iCloud Storage Status

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There’s little more frustrating than running out of space, which always seems to happen at just the wrong time. Luckily, Apple makes it easy to check any time, before it becomes a problem. On the Mac, choose About This Mac from the Apple menu and click Storage. On an iPhone or iPad, navigate to Settings > General > iPhone/iPad Storage. For iCloud, you can look in either System Preferences > Apple ID on the Mac or in Settings > Your Name > iCloud > Manage Storage on an iPhone or iPad. Once you know how much space is consumed by what, you can more easily clear unnecessary data.

(Featured image by iStock.com/alphaspirit)

In iOS 15, You Can Now Open an App from the Lock Screen

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Most of the time, when you unlock your iPhone or iPad, you want to launch an app. In iOS 15 and iPadOS 15, you no longer have to unlock the device, find the app on a Home screen page, and tap it. Instead, you can open an app directly from the Lock screen, assuming Settings > Face/Touch ID & Passcode > Today View and Search is turned on. Just swipe down from the middle of the Lock screen ➊ to access the Search screen, which lists apps from Siri Suggestions ➋. You can tap one of those to open it, or you can use the Search field to find an app by name and tap the search result ➌.

(Featured image by iStock.com/ipopba)

Does Your Magic Mouse Need More Juice? Here’s How to Check

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It’s unfortunate that the most recent iteration of the Magic Mouse has its Lightning charging port on the bottom, making it impossible to use while charging, unlike the Magic Keyboard and Magic Trackpad, which work fine when plugged in. To check if your Magic Mouse needs charging before it starts to nag (and starts acting a little funky), look in one of these spots. If your menu bar is displaying the Bluetooth icon, click it, and the charge level should show up. Or click the Control Center icon on the menu bar and click Bluetooth. You can also look in System Preferences, in either the Bluetooth preference pane or the Mouse preference pane. In our experience, the Bluetooth menu is the easiest, but Control Center and the Mouse preference pane are the most reliable—sometimes the charge level doesn’t appear in the menu.

(Featured image by iStock.com/Alex Sholom)

If Your Internet Connection Is Slow, Research These Three Numbers

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As pandemic-related restrictions ebb and flow, many people continue to work from home at least some of the time. A key requirement for successful remote work is a fast, solid Internet connection. Unfortunately, it’s all too common for Internet connections to degrade over time as cables endure a variety of insults ranging from water seeping into connectors to squirrels gnawing through insulation. You might be surprised at how variable such problems can be—we once saw an Internet connection that dropped out infrequently; it turned out that squirrels had damaged just one pair of wires in the cable, and the Internet provider’s system hopped between pairs depending on other neighborhood traffic.

How do you know if something in your Internet connection needs fixing? If the entire connection goes offline periodically, even if it comes back on its own, that’s a hint. Videoconferencing apps and streaming video services can also provide useful warnings—if the picture often pixelates or pauses, or if the audio falls out of sync with the video, that’s another indication that something may be wrong. Finally, if you use a VPN, Internet connectivity issues can cause all sorts of weird problems.

When you notice such problems, you can perform a simple test that may shed some light on the situation. First, make sure to stop any audio or video streaming or large downloads. Then go to speedtest.net and click the Go button. Speedtest will run some tests to come up with three numbers:

  • Download: Your download performance, generally measured in megabits per second (Mbps), is the most important and determines how quickly your computer can receive data from the Internet for downloads and streaming video.
  • Upload: Conversely, your upload performance, also measured in megabits per second, determines how fast you can send data to the Internet. It’s almost always much lower than download performance, but sufficient upload bandwidth is essential for your audio and video to be clear and smooth in a videoconference.
  • Latency: This number, which Speedtest calls “ping,” measures the amount of time in milliseconds to send a single packet to the destination server and receive it back again. The lower the latency, the more responsive communications will be, which is all-important for online gaming. Very long latencies can also cause problems for VPNs.

(You can also use other similar services, such as Netflix’s fast.com or Google’s built-in tester. Apple even built a networkQuality tool into macOS 12 Monterey—run it at the command line in Terminal—though it has an unusual Apple Network Responsiveness test that replaces the latency test.)

What should these numbers be? When you signed up for a plan with your Internet service provider (ISP), you should have been quoted download and upload numbers, such as 200 Mbps down and 10 Mbps up. If you don’t know what those numbers should be, ask your ISP. It’s not uncommon for download and upload speeds to vary somewhat from what you were promised, but they should generally be close.

Latency is trickier, and ISPs won’t promise anything specific. The lower the latency number, the better. Speedtest suggests that times under 59 milliseconds are good for gaming, times between 60 and 129 milliseconds are acceptable, a range of 130–199 milliseconds is problematic, and 200-plus milliseconds won’t be usable. There’s no way to know what latency numbers might cause other problems, but we’d pay attention to anything over 100 milliseconds.

Let’s assume your numbers aren’t what they should be—or at least what you’d like them to be. Don’t complain to your ISP right away. Instead, try these steps:

  • Run the test a few more times, preferably at different times of the day. (If you create an account with Speedtest, it will track your tests so you can see how they change.) You may discover that performance is slow only during peak usage hours.
  • Run more tests using different Speedtest servers or even different testing services. You’re testing the performance between you and a particular server, and it’s possible that server is having problems that others won’t share.
  • If you have other devices, run tests from those as well. Don’t assume you’ll get identical results because different devices may have varying capabilities. If you notice differences between devices that use Wi-Fi and those connected via Ethernet, that might point to your Wi-Fi router as a bottleneck. That’s not common with modern Wi-Fi routers, but if you’re still relying on an old AirPort Express, it could be slowing you down.
  • Restart your devices, and if that doesn’t make a difference, restart or power cycle your router and modem as well.

If your performance problems persist through all those troubleshooting tests, the problem is likely in the physical connection, and only your ISP can address that. When you call, be sure to share the testing numbers and any commonalities—times of day, for instance—that you observed. With luck, they’ll be able to confirm your issues and dispatch a technician to evaluate the physical connection for problems.

(Featured image by iStock.com/gorodenkoff)

You Can Now Upgrade to macOS 12 Monterey When You’re Ready

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When it comes to upgrading to a new version of macOS, we err on the side of caution, at least in our recommendations. (We often install even beta releases on secondary machines for testing purposes.) Upgrading is easy, but if you upgrade too soon, the new version of macOS could render favorite apps inoperable, create workflow interruptions, and have other negative consequences. On the other hand, waiting too long can cause problems—it’s important so you can stay in sight of the cutting edge for security reasons and take advantage of Apple’s advances. Upgrading is not an if question; it’s a when question.

That “when” could be now. There’s no reason you must upgrade to macOS 12 Monterey right away, but if you want to, you should now be able to do so without undue interruptions. Monterey has been quite stable and has needed only two updates since its initial release in October 2021. The macOS 12.1 feature release in December 2021 added support for SharePlay, the Apple Music Voice Plan, Memories improvements in Photos, and Legacy Contacts, along with bug fixes and security updates. The macOS 12.2 maintenance release from January 2022 includes only unspecified bug fixes and some security updates. The upcoming macOS 12.3 will add the long-promised Universal Control feature for controlling multiple Macs and iPads from one keyboard and mouse. After that, Monterey should be feature-complete and will likely receive only bug fixes and security updates.

You can continue to delay as long as you’re running macOS 10.15 Catalina or macOS 11 Big Sur and are staying up to date with Apple’s security updates. Earlier versions of macOS no longer receive security fixes, rendering them more vulnerable to attack. Reasons to delay further include:

    • You’re too busy. The upgrade process will take a few hours, and it may take additional time to configure everything properly afterward. When you are ready to upgrade, aim for when a little downtime will be convenient.
    • You’re using incompatible software. The jump from Catalina or Big Sur to Monterey isn’t a big one, so most modern apps should have been updated to ensure compatibility with Monterey by now. But if you’re still running macOS 10.14 Mojave or earlier with 32-bit apps, you’ll lose access to them if you upgrade. (That happened first with Catalina.) With Mojave no longer receiving security updates, you need to find replacements for those apps and upgrade soon.
  • You need consistent versions for workflow reasons. We’re unaware of any major issues here, but it’s not inconceivable that a coworker could be stuck on an older version of macOS and thus older versions of shared productivity apps. If your upgrade would force you to update those apps and introduce compatibility issues when collaborating with that coworker, you may have to wait until your coworker can upgrade as well.

Monterey won’t upend your experience of using a Mac, but it has numerous welcome features, both large and small. Apple radically improved FaceTime, introduced the Shortcuts app from iOS, added privacy enhancements like iCloud Private Relay and Hide My Email, enables you to copy text from images with Live Text, provides screen sharing in FaceTime calls, lets you always display the menu bar in full-screen mode, and much more. Perhaps even more important, Monterey shares numerous features with Apple’s other operating systems: iOS 15, iPadOS 15, watchOS 8, and tvOS 15. To take full advantage of those features across all your Apple devices, your Mac must be running Monterey.

Before You Upgrade

Once you’ve decided to upgrade to Monterey, you have three main tasks:

  • Update apps: Make sure all your apps are as up-to-date as possible. If you regularly put off updates, now’s the time to let them complete so you have Monterey-compatible versions.
  • Clear space: Monterey needs about 36 GB of free space to upgrade, and the Monterey installer itself is about 12 GB, so we recommend making sure you have at least 50 GB free. Don’t cut this close—you should always have at least 10–20% free space for virtual memory, cache files, and breathing room.
  • Make a backup: Never, ever install a major upgrade to macOS without ensuring that you have at least one current backup first. In an ideal world, you’d have an updated Time Machine backup, a bootable duplicate, and an Internet backup. That way, if something goes wrong, you can easily restore.

Upgrading

After the above-listed tasks are complete, make sure you don’t need your Mac for a few hours. There’s no telling exactly how long the upgrade will take, so never start an upgrade if you need the Mac soon.

Initiating the upgrade is just a matter of opening System Preferences > Software Update, clicking the Upgrade Now button, and following the instructions. If you’d like more hand-holding, check out Joe Kissell’s ebook Take Control of Monterey.

After You Upgrade

Part of the reason to set aside plenty of time for your Monterey upgrade is that there are usually cleanup tasks afterward. We can’t predict precisely what you’ll run into, depending on what version of macOS you’re running now and what apps you use, but here are a few situations we’ve noticed in the past:

  • macOS may need to update its authentication situation by asking for your Apple ID password, your Mac’s password, and if you have another Mac, its password too. Don’t worry that this is a security breach—it’s fine.
  • Some apps may have to ask for permission to access your contacts and calendar even though you previously granted permission. Again, that’s fine and won’t happen again.
  • If you use your Apple Watch to unlock your Mac and apps (and you should, it’s great!), you may need to re-enable that in System Preferences > Security & Privacy > General.
  • If you use Gmail, Google Calendar, or other Google services, you may need to log in to your Google account again.
  • Websites that usually remember your login state may require that you log in again. If you’re using a password manager like 1Password, that’s easy.
  • You may have to re-enable text message forwarding to your Mac on your iPhone in Settings > Messages > Text Message Forwarding.

With all that housekeeping done, it’s time to check out all the new features in Monterey!

(Featured image by Apple)